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Friday, July 24, 2020 | History

2 edition of Determining optimal shift schedules for telephone traffic exchange operators found in the catalog.

Determining optimal shift schedules for telephone traffic exchange operators

Willie B. Henderson

Determining optimal shift schedules for telephone traffic exchange operators

by Willie B. Henderson

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  • 0 Currently reading

Published by Institute for Research in the Behavioral, Economic, and Management Sciences, Krannert Graduate School of Industrial Administration, Purdue University in West Lafayette, Ind .
Written in English

    Subjects:
  • Telephone operators.,
  • Shift systems.

  • Edition Notes

    Bibliography: p. 23-24 (1st group)

    Statementby Willie B. Henderson and William L. Berry.
    SeriesPaper - Institute for Research in the Behavioral, Economic, and Management Sciences, Purdue University ; no. 507
    ContributionsBerry, William L., joint author.
    Classifications
    LC ClassificationsHD6483 .P8 no. 507, HD8039.T3 .P8 no. 507
    The Physical Object
    Pagination24, 10 p. :
    Number of Pages24
    ID Numbers
    Open LibraryOL4857219M
    LC Control Number75622345

    3. shift scheduling, and 4. rostering. Workload prediction is concerned with the prediction of the future amount of work offered to the call center. Staffing translates this amount of work in numbers of required agents such that a pre-specified service level is met. Shift scheduling then generates shifts such 1. Rotating 8 Hour Shift Schedule | 24/7 Shift Coverage This is a slow rotating shift pattern that uses 4 teams and three 8-hr shifts to provide 24/7 coverage. Each team rotates through the following sequence every 28 days: 7 day shifts, 2 days off, 7 swing shifts, 2 days off, 7 night shifts, 3 days off.

    Our proven Shift Schedule Optimization Process helps you develop a plan that works for your business and your employees. We provide you with: Creative shift schedule options that address your business needs, worker preferences, health and safety requirements. Neutral party assistance to work through obstacles to shift schedule implementation. Proportional Staffing: Determine and maintain optimal staffing and crewing levels at hour shiftwork operations is critical to efficiency. If you're having an issue with your shift schedules, or you are simply thinking about updating them, we'd be happy to put you in touch with one of our shift scheduling experts. Phone:

    Internal surveys indicated that a slight majority of workers preferred hour shift schedules; however, a large discrepancy in schedule preference existed between younger and older workers. The younger workers unanimously preferred a hour shift schedule, while the majority of older workers preferred to keep the 8-hour schedule. The Ten Hour Rotating Shift schedule uses 6 teams (crews) and 3 overlapping ten-hour shifts to provide 24/7 coverage. It consists of a 3-week cycle where each team works four consecutive hour first shifts, followed by 3 days off duty, works four consecutive hour third shifts, followed by 3 days off duty, works four [ ].


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Determining optimal shift schedules for telephone traffic exchange operators by Willie B. Henderson Download PDF EPUB FB2

Heuristic methods are presented for scheduling telephone traffic exchange operators to meet demand that varies over a hour operating period. Two types of heuristics are described (1) for determining the work shift types to be considered in preparing an operator shift schedule and (2) for constructing an operator shift schedule from a given Cited by: Heuristic methods are presented for scheduling telephone traffic exchange operators to meet demand that varies over a hour operating period.

Two types of heuristics are described (1) for determining the work shift types to be considered in preparing an operator shift schedule and (2) for constructing an operator shift schedule from a given set of work shift by: A solution approach is presented for the following telephone operator scheduling problem: “Given a demand pattern for operators over a 24 hour period and the total number of available operators, determine the assignment of the available operators to work periods in order to provide an optimal service to customers”, An integer linear programming formulation is proposed to solve this by: 6.

determining optimal shift schedules for telephone traffic exchange operators Decision Sciences, Vol. 8, No. 1 THE DETAIL SCHEDULING OF A PART-TIME WORK FORCE: A CASE STUDY OF TELLER STAFFINGCited by: A study on finding optimal network operators level.

Heuristic methods are presented for scheduling telephone traffic exchange operators to meet demand that varies over a hour operating. ABSTRACTA branch and bound algorithm is presented for determining the minimum number of telephone operators, and their shift schedules, required to meet demand that varies over a 24 hour operating.

If Rt = 0, all patients on the unit at the beginning of shift t- 1 would require no nursing care during shift t, or effectively, Dt = Xt when Rt = O.

(12) That is, when Rt = 0, all patients on the unit at the beginning of the shift are discharged before the beginning of the next by: The number of telephone operators required on duty at switchboards fluctuates widely during the day.

Work periods of operators are defined by start and end times of tours and by the timing of break and relief periods within tours.

This paper proposes a method for determining the number of operators assigned to tours and their corresponding timing of breaks and reliefs; it relies on various Cited by: The general employee scheduling problem extends the standard shift scheduling problem by discarding key limitations such as employee homogeneity and the absence of connections across time period blocks.

Henderson and W. Berry, Determining optimal shift schedules for telephone traffic exchange operators. W.L. BerryDetermining optimal Cited by: Integrated days off and shift personnel scheduling All formulations allowed for operators to work any five consecutive or six days in the week.

All shifts were eight hrs Cited by: The procedure for a given shift start time is: (1) assign RDOs to the days with the smallest shift allocation; (2) tentatively reduce the shift allocation on the other days by 1; (3) repeat (1) and (2) until all the allocated shifts have been tentatively assigned; (4) if any assignments with consecutive RDOs were made go to step (5); otherwise, stop with the current assignments; (5) make permanent those Cited by: ABSTRACTA branch and bound algorithm is presented for determining the minimum number of telephone operators, and their shift schedules, required to meet demand that.

determining optimal shift schedules for telephone traffic exchange operators Decision Sciences, Vol. 8, No. 1 Manpower allocation in U.S. postal facilities: A heuristic approachCited by: Heuristic methods are presented for scheduling telephone traffic exchange operators to meet demand that varies over a hour operating period.

“The Operator Scheduling Problem: A network approach”, Operations Research, 22,Berry, W.L., “Determining Optimal Shift Schedules for Telephone Traffic Exchange Operators”, Decision Sciences” 8,T., “Composite Branch And Cut Algorithm for Optimal Shift Scheduling With Multiple Breaks and Break Author: Serap Ulusam Seçkiner, Mustafa Kurt.

DETERMINING OPTIMAL SHIFT SCHEDULES FOR TELEPHONE TRAFFIC EXCHANGE OPERATORS Henderson, Willie B.; Berry, William L. ABSTRACT A branch and bound algorithm is presented for determining the minimum number of telephone operators, and their shift schedules, required to meet demand that varies over a 24 hour operating period.

An integer. W.B. Henderson and W.L. Berry, Determining optimal shift schedules for telephone traffic exchange operators, Decision Sciences 8 () – Google Scholar [10]Cited by: DETERMINING OPTIMAL SHIFT SCHEDULES FOR TELEPHONE TRAFFIC EXCHANGE OPERATORS. Willie B. Henderson; William L. Berry; Pages: ; First Published: January ; Abstract; PDF PDF References; Request permissions; MATHEMATICAL PROGRAMMING FOR THE STATE EARMARKING PROCESS* Mark G.

Simkin. Design and implementation of a heuristic-based decision support system for nurse scheduling. Get PDF (6 MB) Abstract. Graduation date: A decision support system (DSS) for nurse scheduling in\ud hospitals is developed and implemented on microcomputer. Determining Optimal Shift Schedules for Telephone Traffic Exchange Operators".

Henderson, W. and Berry, W. L., ‘Determining Optimal Shift Schedules for Telephone Traffic Exchange Operators’, Working Paper no. Krannert Graduate School of Industrial Administration, Purdue University (April ).

Google ScholarCited by:. Abstract. Set covering, set packing and set partitioning models are a special class of linear integer programs. These models and their variants have been used to formulate a variety of practical problems in such areas as capital budgeting, crew scheduling, cutting stock, facilities location, graphs and networks, manufacturing, personnel scheduling, vehicle routing and timetable scheduling Cited by: It may be very difficult to achieve the optimal shift schedule in call centers which have highly uncertain and peaked demand during short time periods.

Overlapping shift systems are usually designed for such cases. This paper studies shift scheduling and rostering problems for inbound call centers where overlapping shift systems are used. An integer programming model that determines which Cited by: 1.Optimal scheduling would use a clockwise (morning-afternoon-night) rotational schedule: limiting night shifts to blocks of 3, limiting shift duration to 8 hours, and Cited by: